Form and Fiber : Contract Outdoor Accessories
TERMS OF BUSINESS | WARRANTIES | INSTALLATION & MAINTENANCE
TERMS OF BUSINESS
Form and Fiber Inc.
ORDERING
All products manufactured by Form and Fiber, Inc., also referred to herein as F&F, are only available directly from Form and Fiber, Inc. Sales representative contacts for pricing and product inquiries are:
TEXAS CALIFORNIA
Form and Fiber, Inc. Chaparral Incorporated
888-314-8852 818-761-0655
sales@formandfiber.com sales@chaparral-inc.com
ALL OTHER STATES
Form and Fiber, Inc.
888-314-8852
sales@formandfiber.com
PRICES
All pricing is quoted in U.S. Dollars, all products are FOB Mabank TX. Prices do not include crating, freight, delivery, or taxes. Applicable taxes will be included in the final order amount, plus packing and crating costs. Please contact Form and Fiber, Inc. for contract pricing. Prices are subject to change without notice.
A minimum deposit of 50% is required to initiate the production of an order. DEPOSITS ARE NON-REFUNDABLE and receipt of deposit indicates acceptance of the Form and Fiber, Inc. Business Terms and Conditions.
ORDER ACCEPTANCE
Orders are subject to acceptance by Form and Fiber, Inc. under the Terms and Conditions herein, in addition to the published price list and acknowledgments. These terms and conditions will prevail when in conflict with the terms and conditions of the Purchaser’s purchase order contract.
SHOP DRAWINGS
Shop drawings will not be released to Purchaser without receipt of 50% deposit payment, a signed and executed purchase order, and a signed F&F quote. This restriction applies to all products deemed “custom” in their nature whereas standard tech sheets provided on-line via F&F’s website, will not be sufficient. This applies directly to all boardform, concrete box, corten steel boxes, planter frames, and custom products.
CHANGES
Purchaser may request additions to the Sales Order. In the event such additions are accepted by Form and Fiber, Inc., Form and Fiber, Inc. shall have the absolute right to revise the prices, dates of delivery, and to add charges for work and materials rendered necessary by such additions.
COST QUOTES
Quotations will be honored only when quoted by Form and Fiber, Inc. in writing. No agent or representative is authorized to change prices, terms or conditions of sale without the consent of Form and Fiber, Inc. Quotations are for a period not to exceed 30 days unless otherwise noted on the quote itself, or extended in writing.
CUSTOM ORDERS
Form and Fiber, Inc. offers customization for many of our products. Customization for the Essentials and Cypress Series Concrete Planters is only available for quantity orders of twenty (20) or more units. Standard lead times for production do not apply for custom work and a mold up-charge may be applied to custom orders. Visit www.formandfiber.com to submit a formal inquiry for your custom project.
PRODUCTION LEAD TIME
As each order is produced, production time fluctuates with order volume. Orders are currently shipping within 6-8 weeks of the order date, with shipping time accounted for within the coastal US. Products to be exported outside of the US are subject to longer shipping times.
RUSH ORDERS
If an order is placed by a Purchaser, the production timeframe specified on the final quote stands as the time it will take for production of goods for that order. Should the Purchaser request expedited production due to aggressive deadlines or lack of planning, including Purchaser’s own delay in placement of order, a RUSH FEE of 15%-20% upcharge, per unit, will be applied to the order to expedite. A “RUSH” as defined by Form and Fiber, Inc., is the completion of an order 1-2 weeks earlier than the specified timeframe for production as listed on the final quote. The final RUSH date for completion within the 1-2 week early delivery will be determined by Form and Fiber, Inc. and not by the Purchaser.
SCHEDULING SHIPPING
Once final payment has been received, a Form and Fiber, Inc. representative will contact Purchaser to confirm shipping method, shipment date, and coordinate shipping unless Purchaser uses a preferred Freight Forwarder and account. Form and Fiber, Inc. provides this coordination as an accommodation only to the Purchaser. All freight is shipped via 3rd Party Freight Carrier, so once product is loaded, it is the Purchaser's responsibility for any coordination to be made, directly with the 3rd Party Freight Carrier.
Form and Fiber, Inc. will make every effort to accommodate requested shipping and delivery dates. Orders are subject to delay of delivery due to strikes or other labor difficulties, failure or delay of source of supply, transportation difficulties, riot, fire, accident, and compliance with government regulations, Acts of God, or other causes beyond our control.
When a physical delivery address is given to Form and Fiber, by the Purchaser or a Representative of the Purchaser (including on-site Contractors), it is the Purchaser’s responsibility to disclose any provisions or limitations for delivering to that site. All freight deliveries are scheduled through 3rd party Freight Carriers and delivered via 18-wheeler tractor trailer trucks.
If a “residential” or “limited access” delivery is needed, via smaller box truck, Purchaser is responsible for disclosing that request at the time physical address is given for delivery. Furthermore, any costs incurred from having to re-route the delivery truck, including waiting beyond 1 hour for off-loading, will be billed directly back to the Purchaser.
CANCELLATION
Orders (or any portions thereof) may be cancelled by Purchaser only with the advance written approval of Form and Fiber, Inc. If such written approval is given, Form and Fiber, Inc. shall retain Purchaser’s deposit and Purchaser shall, if such cancellation is made within 2 weeks of the scheduled shipment date, make payment to Form and Fiber, Inc. for the balance due for products ordered.
STORAGE OF DELAYED SHIPMENTS
A storage fee will be charged for completed orders when the shipment is delayed at the Purchaser’s request. This also includes intentional delay of final payment by Purchaser to hold off on shipment of product that they are not ready yet to accept. If the Purchaser cannot accept delivery when product is ready for shipment, Form and Fiber, Inc. will bill Purchaser $10.00 per unit stored per day, based on 7-days per week. Should shipment be delayed in excess of 3 or more weeks, Form and Fiber, Inc. reserves the right to transfer goods to storage at Purchaser’s expense.
FREIGHT CLAIMS
All sales are made FOB Mabank TX. All Form and Fiber, Inc. products are carefully inspected and securely packaged prior to the shipment. Once a carrier accepts the shipment for transportation, title to the product is passed to the Purchaser and Form and Fiber’s responsibility ceases. Form and Fiber, Inc. will not accept any claims for freight, warehousing or installation damage, including any incidental or consequential damages. Purchaser should carefully inspect all merchandise upon arrival and make claims for damage to the carrier immediately. Photograph any freight damage for your own records. Failure to make such claims shall constitute acceptance of the merchandise and waiver any defects, errors or shortages.
RETURNS
No returns will be accepted without the written authorization by Form and Fiber, Inc. Unauthorized returns will not be accepted.
PRODUCT WARRANTY
Products are warrantied per Form and Fiber, Inc.’s specific warranty terms. Reference specific F&F documents for terms:
- F&F_2020 Aluminum Product Warranty.pdf
- F&F_2020 Concrete Product Warranty.pdf
- F&F_2020 Carbon & Corten Steel Product Warranty.pdf
TRANSPORT AND INSTALLATION
Due to size and weight of planters, great care should be taken in moving, transporting, and installation. Planters should be kept in an upright position and are best transported using wood pallets with pallet trucks or a forklift for greater distances. Extreme care should be taken to protect planter bases, edges and rims from chipping with use of protective cushioning or moving blankets.
REMOVAL OF PACKAGING FOR UNITS NOT IMMEDIATELY INSTALLED
It is the purchaser's responsibility to make sure they or their employed sub-contractors remove all metal strapping, plastic, cardboard, and foam cushioning from packaged/palletized units, if the units will not be immediately installed. Form and Fiber, Inc. does not warrant, nor will replace, manufactured units that have been left idle with metal strapping, plastic wrapping, cardboard, and/or foam protective cushion in-tact and exposed to natural weather conditions such as natural sunlight, rain, wind, and salt exposure. Purchaser's failure to remove this packaging in a timely manner can result in the discoloration, marring, and/or surface damage to units.
CLEANING AND MAINTENANCE
Planters should be cleaned on a biannual or annual basis. Use warm, mild soap and water with soft cloth. Do not use wire brushes or high-pressure washers.
INTELLECTUAL PROPERTY
All Form and Fiber Inc products are copyrighted under law. Form and Fiber Inc reserves all rights.
DESIGN RIGHTS
All products and designs displayed in Form and Fiber, Inc. brochure literature, pricelists, product sheets, shop drawings, and web pages are strictly the property of Form and Fiber, Inc. Rights to manufacture these products reside solely with Form and Fiber, Inc. Any kind of reproduction of this property without written consent will be a violation of these rights and will be pursued with legal action.
DISCLAIMER
The information contained herein is accurate at the time of printing. Please visit the Form and Fiber, Inc. website for the most current information including pricing, changes in policies, and other relevant information.
Rev. 10/03/2020
PRODUCT WARRANTY: ALUMINUM
Form and Fiber Inc.
ALUMINUM POWDER COATED PLANTERS
Form and Fiber Inc. offers a 2-year limited warranty on our powder coated finish and a 3-year limited warranty on the aluminum structure itself. Structure warranty is to be free from defects in workmanship and materials under normal use and all warranties are from the date of delivery to your project. All Form and Fiber warranties are provided to the original purchaser and are non-transferable.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
1. Surface marring caused by failure to remove steel shipping straps and/or protective plastic wrapping in a timely manner. If left on for extended period, including exposure to climatic heat, rain, etc., the surface finish of powder coated planters can be greatly affected.
2. Damage incurred from dropping of units during installation, causing chipping or scratching of powder coat finish and/or denting of aluminum units.
3. Damage that occurs as the result of impact, act of vandalism, or natural disaster, including hail and/or severe weather damage.
4. Damage that occurs as a result of modifications, or from other parts/systems integrated into planters, (not manufactured by Form and Fiber), including irrigation and drainage installation, piping systems, and any damages resulting from such systems.
5. Damage caused by improperly lifting/moving of unit or relocation movement.
6. Damage caused by direct human interaction, sitting or standing on, using product to pop bottle tops, etc.
7. Warping caused by use of expansive soil in planters. Light weight planter pot soil should be used to avoid stress incurred as soils retain moisture and experience freeze/thaw cycles.
8. Damage, including rusting, popping, or peeling of Manufacturer’s bonded surface finish caused by drilling, boring, and/or cutting into any part of the Aluminum product will void the product warranty in its entirety, unless agreed to in writing by Manufacturer.
9. Modification of the finish or to the existing surface, including affixing of id or memory of plates.
10. Surface damage from use of chemicals cleaners, or abrasive cleaning tools and power washers.
11. Planters used as water features.
12. Interior planters with irrigation/drainage systems installed, other than manual watering.
13. Surface finishes are not warrantied for exposure to salt water air and/or salt water environments.
WARRANTY NOTES:
This warranty does not cover claims for items that have been subject to damage that occurs as the result of impact, mishandling, misuse, neglect, accident, act of vandalism, or natural disaster, or that have been modified or altered, or items that have been subject to maintenance practices other than those specified herein.
It is the Project Designer and/or Project Owner’s responsibility for proper placement of Aluminum products within the built environment, which includes responsibility for understanding the nature of the product material purchased. Form and Fiber, Inc. is not responsible for any incidental or consequential damages incurred from the Purchaser’s and/or Project Owner’s lack of product understanding and/or responsibility for installation. In the case that a product is to be replaced due to Manufacturer defect or failure, Form and Fiber, Inc. will replace product according to terms of Warranty specified herein, and is not responsible for any incidental or consequential damages incurred by replacement of product, beyond warrantied product itself.
FREIGHT CLAIMS:
1. It is the Purchaser’s responsibility to review all units shipped at time of delivery and off-loading. Any damage should be reported at that time to the freight carrier. All freight damage claims are handled between Purchaser and Freight Carrier. Form and Fiber will not file claims on the Purchaser’s behalf, nor mediate or manage the freight claims process.
2. Photos of damaged products must be taken while the object is still attached to the pallet in order to be considered as valid evidence of mishandling by the freight carrier and Purchaser is required to provide photographs with freight claim for damage.
3. All warranty claims should be handled with a Form and Fiber Representative, directly. Warranty claims will require proper documentation including the original invoice.
4. Upon review of the warranty claim filed by Purchaser, it will be at Form and Fiber’s discretion to either fix the existing defective product, replace the existing defective product or offer a refund on the product less any freight, packaging, and up-charge fees.
Rev. 01/10/2021
PRODUCT WARRANTY: CARBON & CORTEN STEEL
Form and Fiber Inc.
CARBON & CORTEN STEEL PLANTER POTS, FRAMES, FUSED BOXES, AND MISC. CUSTOM PRODUCTS:
Form and Fiber Inc. offers a 2-year limited warranty on our powder coated finish and a 3-year limited warranty on the steel structure itself. Structure warranty is to be free from defects in workmanship and materials under normal use and all warranties are from the date of delivery to your project. All Form and Fiber warranties are provided to the original purchaser and are non-transferable.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
1. Surface marring caused by failure to remove steel shipping straps and/or protective plastic wrapping in a timely manner. If left on for extended period, including exposure to climatic heat, rain, etc., the surface finish of steel products will be greatly affected.
2. Damage caused to subsurface or surrounding pavement areas caused by leaching of Cor-Ten steel as it naturally finishes oxidation.
3. Damage incurred from dropping of units during installation, causing chipping or scratching of powder coat finish and/or denting of steel units.
4. Damage incurred from dropping of products during installation, causing scratching and/or denting.
5. Damage that occurs as the result of impact, act of vandalism, or natural disaster.
6. Damage caused by improperly lifting/moving of unit.
7. Damage that occurs as a result of modifications, or from other parts/systems integrated into planters, (not manufactured by Form and Fiber), including irrigation and drainage installation, piping systems, and any damages resulting from such systems.
8. Warping caused by use of expansive soil in steel products. Light weight planting soil should be used to avoid stress incurred as soils retain moisture and experience freeze/thaw cycles.
9. Damage incurred from drilling/boring into product wall and/or base.
10. Surface damage from use of chemical cleaners or abrasive cleaning tools.
11. Natural weathering, including patina development from environment exposure; naturally aging the exterior of the Cor-Ten steel product.
12. Metal indentions or warping caused by excessive weight placed upon product.
13. Steel products used as water features.
14. Interior planters with irrigation/drainage systems installed, other than manual watering.
15. Surface finishes are not warrantied for exposure to salt water air and/or salt water environments.
WARRANTY NOTES:
This warranty does not cover claims for items that have been subject to damage that occurs as the result of impact, mishandling, misuse, neglect, accident, act of vandalism, or natural disaster, or that have been modified or altered, or items that have been subject to maintenance practices other than those specified herein.
It is the Project Designer and/or Project Owner’s responsibility for proper placement of both Carbon steel and Cort-Ten steel products within the built environment, which includes responsibility for understanding the nature of the product material purchased and potential effects on adjacent surfaces and surrounding elements. Form and Fiber, Inc. is not responsible for any consequential damages incurred from the Purchaser’s and/or Project Owner’s lack of product understanding and/or responsibility for installation. In the case that a product is to be replaced due to Manufacturer defect or failure, Form and Fiber, Inc. will replace product according to terms of Warranty specified herein, and is not responsible for any consequential damages incurred by replacement of product, beyond warrantied product itself.
This warranty does not cover naturally occurring changes in Cor-Ten steel surfaces due to the environment.
FREIGHT CLAIMS:
1. It is the Purchaser’s responsibility to review all units shipped at time of delivery and off-loading. Any damage should be reported at that time to the freight carrier. All freight damage claims are handled between Purchaser and Freight Carrier. Form and Fiber will not file claims on the Purchaser’s behalf, nor mediate or manage the freight claims process.
2. Photos of damaged products must be taken while the object is still attached to the pallet in order to be considered as valid evidence of mishandling by the freight carrier and Purchaser is required to provide photographs with freight claim for damage.
3. All warranty claims should be handled with a Form and Fiber Representative, directly. Warranty claims will require proper documentation including the original invoice.
4. Upon review of the warranty claim filed by Purchaser, it will be at Form and Fiber’s discretion to either fix the existing defective product, replace the existing defective product or offer a refund on the product less any freight, packaging, and up-charge fees.
Rev. 01/10/2021
PRODUCT WARRANTY: CONCRETE
Form and Fiber Inc.
PRECAST CONCRETE PLANTER POTS & CONCRETE BENCHES:
Form and Fiber Inc. offers a 1-year limited warranty on our concrete planter pots and concrete benches, to be free from defects in workmanship and materials under normal use from the date of delivery to your project.
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
1. Surface marring caused by failure to remove steel shipping straps and/or protective plastic wrapping in a timely manner. If left on for extended period, including exposure to climatic heat, rain, etc., the surface finish of concrete planters will be greatly affected.
2. Damage incurred from dropping of units during installation, causing chipping and/or fracturing.
3. Damage that occurs as the result of impact, act of vandalism, or natural disaster, including hail and/or severe weather damage.
4. Cracking and fracturing caused by an improper base, settlement, or relocation movement.
5. Cracking and fracturing caused by use of expansive soil in planters. Light weight planter pot soil should be used to avoid stress incurred as soils retain moisture and experience freeze/thaw cycles.
6. Damage incurred from drilling/boring into concrete product wall and/or base.
7. Surface damage from use of chemicals and power washers.
8. Damage caused by obstruction of the planter drainage hole. Improperly drained planters prior to freeze/thaw cycles can lead to fracturing of planter pot.
9. Natural weathering, including patina development from environment exposure; naturally aging the exterior of the concrete product.
10. Appearance of non-structural hairline cracks.
11. Damage caused by excessive moisture and/or watering, causing seepage or weeping of moisture through hairline cracks.
12. Planters used as water features.
13. Interior planters with irrigation/drainage systems installed, other than manual watering.
14. Modification of the finish or to the existing surface, including affixing of id or memory of plates.
15. Damage incurred to edges of concrete products from contractor installation, including use of pry bars, hand tools, and unprotected equipment that directly interacts and/or impacts concrete surfaces and edges.
16. Damage incurred to edges of concrete benches from skateboard impact and/or similar activities.
17. Concrete Benches are not designed to take impact to edges from skateboards or rollerblades. Form and Fiber does not warranty benches against such types of impact nor the application of protective edge guards which can also fracture bench edges if not applied correctly.
18. Exterior concrete planter units cast with no drainage holes are not warrantied. In climates that experience freeze/thaw events, the structural integrity of such units are compromised if there is no relief for excess moisture within the concrete unit, which can cause fracturing. Units are not water proof.
19. In the event the Purchaser demands a “rush” delivery and the Manufacturer releases a concrete unit or units PRIOR TO BEING CURED, the Manufacturer warranty becomes limited and will void all total replacement remedies should damage or wall fracturing occur after delivery. The warranty will only cover “patching” of such failures whereas the Manufacturer will provide the Purchaser with a patch kit for onsite patching application. Once an early release unit has a claim filed for fracturing and Manufacturer provides patching kit, the remaining limited warranty ceases and such units are therefore considered unwarrantied thereafter.
WARRANTY EXCLUSION NOTES:
Concrete is a naturally porous material that is not water proof. Form and Fiber makes no claims, nor does it warranty that the concrete products it produces are water proof or water tight. Products produced have a natural surface finish that includes pitting on the surface and under the stress of excessive pressure or moisture content, water will migrate into this porous surface causing damage not warrantied by Form and Fiber.
This warranty does not cover claims for items that have been subject to damage that occurs as the result of impact, mishandling, misuse, neglect, accident, act of vandalism, or natural disaster, or that have been modified or altered, or items that have been subject to maintenance practices other than those specified herein.
All concrete planter products are not warrantied for tree planting. Root systems can fracture concrete walls and caution must be taken as well as acknowledgment for no warranty when using Form and Fiber concrete planters for trees.
It is the Project Designer and/or Project Owner’s responsibility for proper placement of Concrete products within the built environment, which includes responsibility for understanding the nature of the product material purchased.
Form and Fiber, Inc. is not responsible for any consequential damages incurred from the Purchaser’s and/or Project Owner’s lack of product understanding and/or responsibility for installation. In the case that a product is to be replaced due to Manufacturer defect or failure, Form and Fiber, Inc. will replace product according to terms of Warranty specified herein, and is not responsible for any consequential damages incurred by replacement of product beyond warrantied product itself. This includes the exclusion of equipment and labor costs for replacements.
This warranty does not cover naturally occurring changes in concrete surfaces due to the environment.
FREIGHT CLAIMS:
1. It is the Purchaser’s responsibility to review all units shipped at time of delivery and off-loading. Any damage should be reported at that time to the freight carrier. All freight damage claims are handled between Purchaser and Freight Carrier. Form and Fiber will not file claims on the Purchaser’s behalf, nor mediate or manage the freight claims process.
2. Photos of damaged products must be taken while the object is still attached to the pallet in order to be considered as valid evidence of mishandling by the freight carrier and Purchaser is required to provide photographs with freight claim for damage.
3. All warranty claims should be handled with a Form and Fiber Representative, directly. Warranty claims will require proper documentation including the original invoice.
4. Upon review of the warranty claim filed by Purchaser, it will be at Form and Fiber’s discretion to either fix the existing defective product, replace the existing defective product or offer a refund on the product less any freight, packaging, and up-charge fees.
Rev. 01/10/2021
PRODUCT INSTALLATION & MAINTENANCE
CONTRACT SITE FURNISHINGS
P.O. BOX 2102, MABANK, TEXAS 75147
